Reuse and recycling centres (RRCs) are open to residents. The restrictions are in place so that site operations can comply with essential social distancing measures, and to keep staff and visitors safe on site.
If you want to visit an RRC you must have a valid booking and comply with the conditions of entry.
The following Frequently Asked Questions are designed to help you understand the conditions of entry, and how to access an RRC while restrictions are in place.
1. Which RRCs are open and when?
2. Which RRCs are still closed?
3. Why weren’t RRCs opened as an essential business?
4. Why is access restricted?
Restrictions are in place to ensure social distancing guidelines can be adhered to and to make sure that residents can recycle or dispose of their items safely.
5. What are the conditions of entry?
6. How will the booking system work? Where do I book?
The booking system is currently seeing high volumes of traffic, which can cause the page to load slowly. You may have to refresh the page and wait for it to load before you can book.
7. The booking website isn't working on my device
8. What can I do if there are no slots available?
9. What type of waste will you accept?
10. Will the waste I bring be recycled?
11. Can I access the site on foot?
12. Can I bring a van/trailer/pick-up truck?
No vans, trailers, stripped-out cars or pick-up trucks are currently allowed on site. Only cars, pedestrians and cyclists with a valid booking will be allowed entry
13. How many people can I bring with me?
You should bring as few people with you as possible. When you are on-site only a maximum of two people will be allowed to exit the car to dispose of your items. Site staff will not be able to help to enable them to comply with social distancing measures.
14. Will you offer help to older or disabled customers?
15. How should I dispose of my waste if I can’t visit an RRC?
16. Do I need to bring personal identification?
You do not need to bring any personal identification but you must bring your booking confirmation or you will not be able to enter the site.
17. Will PPE or hand sanitiser be available for me to use?
Social distancing measures are in place but PPE and hand sanitiser will not be available for visitors. You may wish to wear your own gloves and/or face mask but this won’t be mandatory, except at Hornsey Street RRC where residents are asked to wear face coverings, in line with the latest Government guidance. This is because Hornsey Street RRC is an enclosed facility.
18. If the site is closed/there is a long queue can I leave items outside the site?
No. Leaving any items for reuse, disposal or recycling outside the site counts as fly-tipping and is illegal.
19. How do I make a comment or complaint about the service?
If you want to make a comment or complaint about the RRC service, please email or click here.